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Evidence Guide: FNSILA505 - Provide ancillary services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSILA505 - Provide ancillary services

What evidence can you provide to prove your understanding of each of the following citeria?

Provide guidance on prevention of future losses

  1. Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed
  2. Interview clients and relevant third parties to identify potential risk and hazard indicators
  3. Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs
  4. Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines
Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview clients and relevant third parties to identify potential risk and hazard indicators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide guidance on application of risk management techniques where appropriate

  1. Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied
  2. Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients
  3. Carry out cost–benefit analysis on various options identified
  4. Provide guidance based on objective assessment of client needs and risk exposure factors
  5. Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately
  6. Discuss appropriateness and adequacy of current insurance cover with clients
Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out cost–benefit analysis on various options identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide guidance based on objective assessment of client needs and risk exposure factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss appropriateness and adequacy of current insurance cover with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide guidance on prevention of future losses

1.1 Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed

1.2 Interview clients and relevant third parties to identify potential risk and hazard indicators

1.3 Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs

1.4 Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines

2. Provide guidance on application of risk management techniques where appropriate

2.1 Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied

2.2 Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients

2.3 Carry out cost–benefit analysis on various options identified

2.4 Provide guidance based on objective assessment of client needs and risk exposure factors

2.5 Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately

2.6 Discuss appropriateness and adequacy of current insurance cover with clients

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide guidance on prevention of future losses

1.1 Identify opportunities to provide guidance on loss prevention while current loss situations are being assessed

1.2 Interview clients and relevant third parties to identify potential risk and hazard indicators

1.3 Identify and assess all relevant risk information to determine integrity of its source, and whether it is comprehensive, valid, reliable and pertinent to nature of risk and meets client needs

1.4 Assess risk types against known exposure factors and for compliance with relevant legislation and client or organisational policy guidelines

2. Provide guidance on application of risk management techniques where appropriate

2.1 Determine client product, service types and environment so that nature of risk can be identified and appropriate techniques can be applied

2.2 Present range of viable risk management strategies and techniques, and benefits and disadvantages of various options, to clients

2.3 Carry out cost–benefit analysis on various options identified

2.4 Provide guidance based on objective assessment of client needs and risk exposure factors

2.5 Document guidance on risk management strategies and techniques provided to clients, and record promptly and accurately

2.6 Discuss appropriateness and adequacy of current insurance cover with clients

Evidence of the following must be provided:

apply risk management techniques to provide advice on loss reduction and loss prevention

use fraud detection, control and prevention principles to advise clients on preventative strategies for loss reduction

use arbitration and dispute resolution principles and processes, applying thorough knowledge of types and categories of insurance policies and products, industry codes of practice and relevant legislation

undertake cost–benefit analysis of a loss situation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Evidence of the ability to:

explain the key features of:

claims management processes and procedures

relevant policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

type and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

relevant legislation and industry codes of practice

loss adjusting principles and practice

risk management and minimisation principles and techniques.